Terms & Conditions
Terminology
On this site, any phrase that appears in the first plural person (for example: "we", "ours", "us", "the company", etc.) refers to Sorbet Agency. The headings and section titles in these Terms are for convenience and ease of reference only and shall not be used to interpret or construe the substantive provisions hereof.
Acceptance of Terms
By browsing the website, registering for the services, using the Sorbet Agency data dashboard, or otherwise using any other services, the Client confirms full acceptance of these Terms. Sorbet Agency may modify the Terms at any time. Updated Terms will be posted on the website and will take effect 14 days after posting unless stated otherwise.
Information security
Unfortunately, it is not possible to guarantee that data transmission on the Internet will be carried out in a completely secure manner. Although we strive to protect the information transmitted, we can not guarantee the security of any information transmitted to us. Therefore, all information transmitted by you to us is transferred at your own risk.
However, once we receive information from the user, we will take all reasonable measures available to us to maintain and secure the information received. You should never share secure information and/or password with anyone else.
You need to take precautions to make sure that browsing this site does not expose you to risks such as viruses, malicious computer code, or other forms of interference that could harm your computer system. For the avoidance of doubt, we are not responsible for any disruption or damage to your computer system, which arises in connection with your use of this site or any site linked to this site.
Privacy Statement
By using this website, you grant the Sorbet Agency office permission to collect, store and update the information provided by you. We may use cookies to collect personal information in light of your use of this website. We may collect your IP address while visiting this site, which will be hosted by Sorbet Agency. By using this website, you declare that you are aware that we may use the information collected to collect statistical information from this website, and you give your consent.
We reserve the right to change this privacy statement (as technology is constantly evolving). As a result, any changes to this Privacy Statement may apply to the previously collected information. If you want to contact us about the information you have provided to us/changing the information you have provided to us/any other matter relating to this privacy statement - please contact office@sorbetagency.com.
Limitation of Liability
We do not accept responsibility for any loss or damage that may be caused to you directly or indirectly (including through negligence), in connection with your use of this site or any linked site, whether directly or indirectly, and we do not accept responsibility for any loss that may result from your use Or your reliance on the information transmitted through this site.
Copyright
The copyright on this site (including text, graphics, logos, symbols, sound recordings, and software) is owned by us or licensed on our behalf. Except for matters protected by Israeli law and similar legislation applicable to you in your country of residence and unless expressly approved in these terms and conditions, you may not in any way or by any means:
-
Adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part of this site; And you are not allowed
-
Commercial any information, products, or services obtained from any part of this site without our written permission.
Sorbet Agency makes great efforts to locate the copyright holders in the images that appear on the site. Use of images in which the copyright holder is unknown or has not been located is made in accordance with section 27A (א׳27) of the Copyright Law. If you have identified a photo and you own the copyright in it, please contact office@sorbetagency.com
The law applies to the terms of use of this site
These Terms are governed by the laws of the State of Israel. Exclusive jurisdiction for any dispute lies with the competent courts in Tel Aviv-Jaffa.
Sorbet Agency Marketing Dashboard
Definitions
-
“Service”: An online dashboard that collects, processes, and visualises near-real-time marketing, sales, and traffic data.
-
“Third-Party Platforms”: External systems connected via API, including but not limited to Meta (Facebook & Instagram), Google Analytics 4, Google Search Console, Klaviyo, Salesforce, HubSpot, Google Ads, Semrush, Ahrefs, and others the Company may add or remove.
-
“Data”: Any metrics, statistics, files, or other information retrieved from Third-Party Platforms or uploaded by the Client.
Scope of Service
-
The Service aggregates Data via API keys or tokens provided by the Client and displays it in dashboards, charts, and reports.
-
The accuracy, continuity, and availability of the Data depend on the proper operation of each Third-Party Platform and its API limits or changes.
-
The Company may integrate, replace, or discontinue specific platform connections at its sole discretion.
Registration, Permissions, and Security
-
The Client must provide accurate registration details and grant the necessary API permissions.
-
The Client is solely responsible for safeguarding login credentials to the Service and to any connected platform accounts.
-
The Company stores only secure tokens where possible; raw passwords are not retained.
Permitted Use and Restrictions
-
The Service is licensed for the Client’s internal business purposes only.
-
The Client may not sublicense, assign, reverse-engineer, copy, sell, or otherwise provide the Service to any third party without prior written consent from the Company.
-
The Company may suspend or terminate access if the Client breaches these Terms or applicable law.
Fees and Taxes
-
Subscription fees (monthly, annual, or as otherwise agreed in writing) apply.
-
If payment is not received by the due date, the Company may suspend the Service after seven (7) days’ written notice.
-
Fees are exclusive of VAT and other applicable taxes, which are the Client’s responsibility.
Privacy and Data Protection
-
The Company processes Data in accordance with Israel’s Privacy Protection Law, the EU GDPR (where applicable), and other relevant regulations.
-
Data is used solely to provide and improve the Service and will not be shared with third parties except trusted sub-processors (e.g., cloud hosting) bound by equivalent confidentiality obligations.
-
The Client warrants it has all necessary consents and legal bases to share personal data via the Service.
Limited Warranty and Liability
-
The Service is provided “AS IS” without warranty of any kind. The Company does not guarantee that the Service will be error-free or 100 % available.
-
The Company’s total liability for any claim arising out of or related to the Service is limited to the total subscription fees actually paid by the Client in the twelve (12) months preceding the event giving rise to the claim.
-
The Company is not liable for delays, interruptions, or inaccuracies caused by Third-Party Platforms.
Support
-
Basic technical support is available Sunday–Thursday, 09:00–17:00 Israel Time, via email or other channels published by the Company.
-
The Company will use reasonable efforts to respond to support requests within two (2) business days.
Termination
-
The Client may terminate the subscription by giving thirty (30) days’ written notice. Fees already paid are non-refundable unless expressly agreed otherwise.
-
The Company may terminate the Service immediately upon written notice if the Client commits a material breach of these Terms.
Links and Third-Party Content
-
The Service may display or link to content supplied by Third-Party Platforms. The Company is not responsible for the accuracy or availability of such content or for any third-party privacy practices.
Miscellaneous
-
If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force, and the unenforceable provision will be replaced by an enforceable one that most closely matches the intent.
-
In case of discrepancies between translations, the English version prevails.
Contact
-
Email: office@sorbetagency.com
-
Address: Midtown Tower. Menachem Begin 144, Tel Aviv. 6492102.
Last Updated
-
19 July 2024